How do your customers prefer to receive their bills?
When it comes to billing, paper invoices are becoming obsolete.
That’s the word from a recent survey by Striata.
In the survey, employers were asked, “How do customers most prefer to receive their bills and statements?” Only 10% of customers said they prefer paper invoices.
The top three methods in which customers prefer to receive bills and statements:
- As a simple attachment to an email (39%)
- Within company’s Internet banking (31%), and
- At a third-party website (15%).
These findings should come as good news to companies who are considering moving away from paper — but aren’t ready to commit to any major process changes yet. E-mailing your invoices as attachments is a relatively simple and painless way to leave paper behind.
Readers, how do your customers prefer to receive invoices? Let us know in the Comments section.
- Share on
Free Training & Resources
Webinars
Provided by Insightsoftware
Further Reading
The start of the new year looks a lot like what we saw over 2022: Businesses are struggling to pay their bills. Late payments are highe...
The Small Business Administration (SBA) is launching a line of credit program that gives small businesses up-front access to capital and mo...
Cloud-based A/R is rapidly becoming a must-have for businesses of all sizes. But where is A/R technology heading, and what should you expec...
2023 promises to be a very challenging year for Accounts Receivable departments. The word from many in the A/R and credit & collections...
Corporate bankruptcy rates are at Great Recession levels last seen in 2009-10. The worse news? The year’s only a little more than hal...
Plenty of financial gurus lauded the Federal Reserve for hiking interest rates and its stated goal of ratcheting down inflation. After mult...
