How do your customers prefer to receive their bills?
When it comes to billing, paper invoices are becoming obsolete.
That’s the word from a recent survey by Striata.
In the survey, employers were asked, “How do customers most prefer to receive their bills and statements?” Only 10% of customers said they prefer paper invoices.
The top three methods in which customers prefer to receive bills and statements:
- As a simple attachment to an email (39%)
- Within company’s Internet banking (31%), and
- At a third-party website (15%).
These findings should come as good news to companies who are considering moving away from paper — but aren’t ready to commit to any major process changes yet. E-mailing your invoices as attachments is a relatively simple and painless way to leave paper behind.
Readers, how do your customers prefer to receive invoices? Let us know in the Comments section.
- Share on
Free Training & Resources
Further Reading
2023 promises to be a very challenging year for Accounts Receivable departments. The word from many in the A/R and credit & collections...
Among all the important tasks CFOs and collectors juggle every day is trying to reconcile accounts due. There may be more pressure this yea...
Almost every company faces this scenario at some point: A small to midsize business customer is late making payment for a product or servic...
It might be time for A/R or your credit and collections arm to roll up their sleeves. Staying ahead of the surge in Chapter 11 Bankrupt...
“Ghosting” isn’t just a phenomenon in the dating world. Credit departments are increasingly being ghosted by customers wh...
Companies are likely to see more customers stretch payments in 2024. Don’t be surprised if a steady client ghosts you either. Reas...
