12 Marks of the Most Effective Collection Calls

When your collection staffers get on the phone with a past-due account, being prepared means the difference between getting paid and a cash flow crunch.

Are you confident your team adheres to these best practices in every call?

In this Practical Tool, you'll discover:

• Two things to do before making the first call
• How to use silence to your full advantage
• The most important thing to do immediately after a call