Practical Tools
12 Marks of the Most Effective Collection Calls
When your collection staffers get on the phone with a past-due account, being prepared means the difference between getting paid and a cash flow crunch.
Are you confident your team adheres to these best practices in every call?
In this Practical Tool, you'll discover:
- Two things to do before making the first call
- How to use silence to your full advantage
- The most important thing to do immediately after a call
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