Practical Tools

7 Questions to Ask an Outside Collections Agency Before You Sign On 

When you find yourself calling in reinforcements to collect on accounts that are more than 90 days past due, the last thing you want to worry about is unexpected (and expensive) surprises from the collection agency.

Here are some suggestions from the Commercial Collection Agency Association (CCAA) to help you do your due diligence.

In this Practical Tool, you'll discover:

  • What qualifications and experience the agency should have, and how to verify them
  • How to find out about procedures and methods used
  • What you should know about their use of attorneys and other third parties

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