Practical Tools

A 5-Part Framework for Successful Workplace Communication

Choosing the wrong words or tone during a sensitive conversation with an employee could lead to legal trouble.

Make sure your message gets across as you intended so you can avoid costly missteps and miscommunication.

In this Practical Tool, you'll discover:

  • Six strategies to prevent a conversation from escalating to a dangerous level
  • Nonverbal cues that are often misinterpreted
  • Three techniques to sharpen your listening skills

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