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1 minute read

The time-tracking technology almost no one's heard of

Jennifer Azara
by Jennifer Azara
July 10, 2008
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It’s a technology that every business person has been frustrated by. But properly used, it can streamline Payroll.

“To reach Finance, press or say 2, for the front desk, say operator” — this makes most people crazy.

But that very technology – Interactive Voice Response (IVR) – can actually be a boon for your payroll department.

Most companies don’t know much about IVR for Payroll. But once they hear about it, many of your peers are intrigued.

In a nutshell: Instead of a time clock or timesheet system, employees would dial in their hours on a phone.

Who’s the best fit?

While all businesses could certainly benefit from adopting a system like that, there are certain scenarios where you’d really stand to make out.

CFO Talk: Prioritizing Proactive Strategies in Today’s Economy

See if any of these work situations sound like ones your organization has:

“We have a small amount of employees in many different locations.”  You may not have a huge workforce. But tracking time at multiple locations often brings multiple headaches. This way, all pay data is centralized. 

“We have certain employees on the road a lot.”  Road warriors sometimes don’t even make it back to the office during a given pay period. That wouldn’t matter now with IVR time-tracking.

“Our employees work on a contract-basis.”  Billable hours become easier to track when people can dial in once they’ve left a client’s office.

If you fit any of these descriptions or think IVR may work at your business, you can go a variety of routes.

Naturally there are vendors that will sell you a system. But you can also go with a home grown option. And if you already have (or are considering) an ERP system, you may be in luck – many of them come with IVR for Payroll as a feature.

Jennifer Azara
Jennifer Azara
Jennifer has covered business and finance for more than 24 years. She has written for CFOs, credit and collections professionals and accounts payable practitioners and has spoken at industry conferences on sales and use tax compliance.

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