Make the Right Impression: 15 Phrases to Build a Great Culture

As a leader, you probably know that making the right impression is important.

But it isn’t just the first impression that matters. What you do every day at work — especially around your finance employees — impacts department and company culture and employee morale.

So it’s important to make the right impression every day. (Even on the days you struggle to be upbeat!)

Making the Right Impression Often

The words and the tone leaders use can make a huge impact on each interaction with employees (and colleagues, for that matter).

Some phrases spark positive reactions. Others help conversations move forward effectively. And some make a perfect ending for everyone involved in the conversation.

So, here’s a cheat sheet of sorts. It includes phrases to help you communicate more effectively not only with your employees in finance, but also with colleagues, customers and even friends.

Phrases to Kick Off Great Conversations

Try these phrases to start everyday conversations on the right foot and build a culture of civility and camaraderie:

• Hello/Good morning/Good evening. Common courtesies are not so common these days. Many interactions start and end meaninglessly with one distracted person saying, “What’s up?” or “Yo” to another. You don’t have to be formal, but you do want to be polite
• I’m glad to see (or hear or meet) you. It makes people feel special immediately.
• I understand. Telling people that you understand their issue, feelings or what they’re explaining early in the conversation puts them at ease.
• After you. Use this polite phrase – and accompanying gesture – if you’re with someone (perhaps opening a door, entering a room or getting in an elevator). On the phone, use it to suggest the other person say everything he or she needs to before you talk.
• You’re welcome. Avoid “no problem.” It starts with the word no, which is negative.

Phrases to Keep a Great Conversation Going

These phrases show interest in other people and keep conversations moving in a positive direction:

• Can you tell me about …? Unless you need to know a very specific thing (such as a date, exact number or location), invite people to tell you more in a way they’re comfortable.
• I’m really impressed by the way you … Sincere compliments will get you a long way.
• You were right. Let people know when they’ve had a good idea or made a suggestion that worked, or when they got it right and you didn’t.
• Can I get your thoughts on this? This will serve you well for two reasons: You’re telling people you respect their opinions. Plus, you get insight on the best way to handle a situation.

Phrases to Continue the Support

These phrases are powerful in showing that you care about and support other people, or you’re happy with the interaction and want to maintain a good relationship:

• Congratulations! When people mention good news, it’s far better met with an enthusiastic “Congratulations” than an uninspired “That’s good.”
• Give it a try! It’s a strong dose of encouragement and support when someone has a new idea.
• We’re in this together. Solidarity is a powerful thing. It makes people feel like they’re part of something bigger and shows you’re interested in their success.
• Why not? So often, we ask, “Why?” when given a suggestion or asked for permission.  The better – and more positive – question is “Why not?” It opens possibilities.
• I’ll support you either way. You’re reassuring people that there’s no wrong decision and you have their backs going forward.
• Thank you. It just can’t be said enough. Thank employees for their day-to-day efforts. Thank colleagues for their support. Do this verbally and in writing regularly.

You can use these phrases as they are. But over time they’ll likely evolve into go-to phrases that more naturally fit you.