Movie buffs recall the motto of the arrogant but successful salesman in Glengarry Glen Ross - "Always be closing." Simple as ABC. Right? When it comes to keeping customers satisfied and on-board in a recessionary environment, a better adage for…
Staff management
Companies are having more trouble than ever finding good candidates to fill open positions. The last thing employers want to do is waste time on job candidates who may not be all they claim. The good news: There are some…
How managers and supervisors handle their employees' mistakes has a big effect on trust, morale and productivity. When leaders handle these situations poorly, it can damage staffers' confidence and trust, thus making them less likely to report mistakes they discover…
Fact: When people hear info, they'll typically remember only 10% of it three days later. Add one or more images to a presentation though, and most folks will remember about 65% of the info they hear, even a few weeks…
As talented as your C-suite team is, that lineup won't stay intact forever. If your organization hasn't addressed its future with an executive succession plan, or an update of the existing plan, now's the time. It's inevitable - there will…
Because your A/P staff is so good at keeping important bills paid, it unfortunately makes them a prime target for payment fraud email campaigns. Official-looking notices can arrive in their inboxes warning that you’re about to lose customers because your…
A big reason employers are still allowing hybrid work is business benefits like reduced operating costs. But it's also harder to ensure employment laws are being followed by your entire team. Compliance missteps with federal employment laws are especially costly…
When dealing with an employee who people complain is odd or just don’t get along with, many managers will eventually let that person go. But firing a "high-maintenance" staffer may not always be the best course of action. Case in…
CFOs hate to hear about poor financial literacy among workers, especially the folks they count as friends. The latest economic news on that front isn't good (though it may be great news for some employers. More on that later.) Just…
Have you ever asked an employee to do something and didn't get the results you wanted? Most of us had that experience at one time or another. Sometimes you ask for one thing and they hear something completely different! How…
Nobody really wants to dock an employee's pay. But sometimes, it's the only step you can take for the sake of your company's bottom line - and in many cases, the person's continued employment. When it comes to docking an…
Because of inflation and economic uncertainty, marketing spend is dropping back closer to pre-COVID levels, according to new data from The CMO Survey, a biannual poll conducted by the American Marketing Association, Deloitte and Duke University’s Fuqua School of Business.…
